Shipping/Returns/Payments

Shipping

We currently ship to anywhere in the United States, Europe countries, Canada, Australia, New Zealand, South America and Central America.  If your location isn’t on the list, please contact us at support@tiyproducts.com, and we will do our best to ship you our products.  

We usually dispatch orders within 2 working days.  Delivery times vary based on destination.  We do not currently offer express delivery options.  

If you need express delivery, please contact support@tiyproducts.com, and we’ll do our best to accommodate your request.

We charge for shipping based on weight and delivery location.  Shipping to locations in the United States is free on orders that are $50 and over.

We are NOT responsible for lost/stolen packages. 

Returns & Exchanges

We think our TIY Hair Ties are pretty awesome, and we know you will too. That's why we stand behind our product 100%.

If you're not completely satisfied with your new purchase, you can return it to us within 30 days for a full refund or exchange. 

Refunds will be sent to the original purchaser’s method of payment. All items must be returned in original condition.

Please reach out to support@tiyproducts.com to get started.

Payments

We accept Visa, MasterCard, and American Express credit cards. We also accept Paypal and Google Pay.