Shipping policy
We want your TIY order to arrive quickly and safely. Please read our shipping policy carefully so you know what to expect.
1. Order Processing
All orders are processed within 1–2 business days of payment confirmation, excluding weekends and public holidays. Orders placed after 14:00 CST may be processed the following business day.
During peak seasons, promotional events, or high-volume periods, processing may take up to 3 business days. We will notify you if there is a significant delay with your order.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
2. Domestic Shipping (United States)
Free Shipping: All domestic orders over $60 qualify for free standard shipping. All other orders are charged based on package weight and delivery location, calculated at checkout.
Carriers: Domestic orders are fulfilled through multiple carriers selected automatically through Shopify Shipping, which may include USPS, UPS, or FedEx depending on your location and order size.
Estimated Delivery Times: Standard shipping typically arrives within 3–7 business days after processing. Expedited options, if available, will be displayed at checkout. Delivery timeframes are estimates and are not guaranteed.
P.O. Boxes: We ship to P.O. Boxes via USPS where available. If your selected carrier does not support P.O. Box delivery, we will contact you to arrange an alternative.
3. International Shipping
We currently ship to the following regions:
- United States (domestic)
- Canada
- Australia and New Zealand
- European Union and select European countries
- South America and Central America
If your country is not listed, please contact us at hello@tiyproducts.com and we will do our best to accommodate your order.
International Rates: International shipping rates are calculated at checkout based on package weight and destination.
Estimated Delivery Times: International delivery times vary by destination and carrier, typically ranging from 7–21 business days after processing. Customs processing may cause additional delays outside of our control.
Duties, Taxes, and Customs Fees: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the customer. TIY Products has no control over these fees and cannot predict their amount. Please check with your local customs office before placing an order.
4. USPS International Tracking Notice
Important: When selecting USPS as your international shipping carrier (typically the lowest-cost option), please be aware that while we provide a tracking number at the time of shipment, tracking updates may become limited or unavailable once your package leaves U.S. postal territory. Once a package departs the United States, tracking updates become the responsibility of the destination country’s postal service, and we cannot guarantee their accuracy or frequency.
For greater peace of mind on international orders, we strongly recommend selecting a premium international carrier at checkout (such as UPS or FedEx International where available). These carriers offer end-to-end tracking and added delivery protection.
TIY Products is not responsible for delays, lost packages, or tracking gaps that occur after a USPS international package has left U.S. postal custody.
5. Lost, Stolen, or Damaged Packages
Lost Packages: If your tracking shows your package as delivered but you have not received it, please first check with neighbors and your local post office or carrier facility. If the package cannot be located within 5 business days of the delivery date, contact us at hello@tiyproducts.com and we will investigate with the carrier.
Stolen Packages: TIY Products is not responsible for packages confirmed as delivered by the carrier that are subsequently stolen. We recommend filing a claim with your local police department and contacting the carrier directly. We will assist where we can, but cannot guarantee a replacement or refund for stolen packages.
Damaged in Transit: If your order arrives damaged, please photograph the packaging and the damaged item(s) and contact us at hello@tiyproducts.com within 7 days of delivery. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.
6. Incorrect Address and Returned Packages
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. TIY Products is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an undeliverable or incorrect address, we will contact you to arrange re-shipment. Re-delivery shipping fees are the responsibility of the customer and will be charged before the order is reshipped.
If you notice an error in your shipping address after placing your order, please contact us immediately at hello@tiyproducts.com. We will do our best to update your address before the order ships, but cannot guarantee changes once an order has been processed.
7. Holiday and Peak Season Shipping
During major holidays and promotional events, processing and delivery times may be longer than usual. We recommend placing orders at least 2 weeks in advance of major holidays to ensure timely delivery. Holiday shipping cutoff dates will be announced on our website and via email when applicable.
8. Shipping Restrictions
TIY Products reserves the right to restrict shipping to certain locations at our discretion. We are unable to ship to addresses that violate carrier restrictions or applicable law. Forwarding addresses and freight forwarders are used at the customer’s own risk; TIY is not responsible for loss or damage after delivery to a forwarding address.
9. Order Changes and Cancellations
If you need to modify or cancel your order, please contact us at hello@tiyproducts.com as soon as possible. We will do our best to accommodate changes, but cannot guarantee modifications once an order has entered processing or been dispatched.
10. Contact Us
For all shipping-related questions or concerns, please contact us:
Email: hello@tiyproducts.com
Address: 3823 Bee Caves Road, Unit B, West Lake Hills, TX 78746
We aim to respond to all inquiries within 2-3 business days.